The most recent update to Park has removed the ability to directly edit the Total Owed and Total Paid fields on a reservation. While this may seem like a big change, it allows for more accurate record-keeping and stronger financial reporting.
But don’t worry—you can still fully manage what a guest owes and what they’ve paid. This guide walks you through how to adjust invoice totals, take payments, and issue refunds.
🧾 How to Edit the Total Owed
- Open the reservation
- Scroll to the Invoice section and click “Edit Invoice”
You’ll see a detailed breakdown of all charges. Here’s how to adjust it:
✏️ Update or remove line items:
- The reservation (first line item) can be overridden to offer a custom rate
- Fees for pets, extra guests, weekends, etc., appear separately and can be edited or removed
➕ Add new charges:
- Click “Add Item” to create a custom charge (set your own name, price, and quantity)
- Or select from your Store Items in the dropdown
💡 Want to add new store items?
- Click Save to apply your changes
You'll see the Total Owed update automatically based on your invoice edits.
💳 How to Update the Total Paid
Option 1: Take a Payment
- Click “Take Payment” on the reservation
- You can:
- Add store items at this stage if needed
- Use any payment method (card, cash, terminal, etc.)
- Accept partial payments if needed
Option 2: Mark as Paid
If you're logging an offline payment or just marking it as handled:
- Click “Mark Paid” or right-click the reservation in the calendar and select “Mark as Paid”
- This logs a full offline payment for the current total
🔁 How to Refund or Remove a Payment
🔄 Issue a Refund:
- All payments appear in the Payment History
- Click “Refund” to open the refund window
- Issue a full or partial refund
- Choose a refund reason for internal tracking
❗ Refunds do not reduce the "Total Paid" field. Instead, they are logged in a new “Total Refunded” field.
❌ Remove a Payment:
- Use the “Remove” button next to an offline payment in the history
- This deletes the payment and resets the reservation to unpaid, allowing you to take a new payment